Support

Email My Purchases

 
If you have lost your access keys, you can request an email containing all your purchases here. Make sure you enter the email address used to purchase your keys.

Regenerate Access Key

 
If you believe your access key has been compromised, you can generate a new one here.

FAQ

Your invoice may have been sent to your spam or junk folder.

If you are a Gmail user, your invoice may have been sent to your promotions tab.
Please check in the places highlighted red below:

Make sure that your key is correct before submitting.
We recommend copying and pasting your key or using the link included in your invoice.

Your key may be rejected if it is already being used on another device.
If you believe your key is compromised, you can regenerate it using the form above.
You must agree to the terms of service before your payment can be processed.
Please check the box as highlighted below:

PayPal will automatically estimate your location when you wish to make a purchase.
Occasionally this process may set your country incorrectly and your postcode will be rejected.

Simply click on the flag and select your country as highlighted below:

Chromecast


To use Chromecast with our streaming services, use your access key as instructed in your invoice on your device, then cast the webpage to your display. Details on how to do so can be found here:

PC users:
https://support.google.com/chromecast/answer/3228332?co=GENIE.Platform%3DDesktop&oco=1

Android users:
https://support.google.com/chromecast/answer/3228332?co=GENIE.Platform%3DAndroid&oco=1

Airplay


To use Airplay with our streaming services, use your access key as instructed in your invoice on your device, then mirror your screen to your display. Details on how to do so can be found here:

iPhone, iPad, and iPod users:
https://support.apple.com/en-us/HT204289#mirroriOS

Mac users:
https://support.apple.com/en-us/HT204289#mirrormac
Fill in the contact form below and our support team will get in touch with you.

Contact Us

Please see the FAQ above before submitting your support query.