Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our service and the choices you have associated with that data.

Who we are

Grape Livestreams is a subsidiary of The Grape Organisation Pty Ltd. We operate the grapelivestreams.com website.

What personal data we collect and why we collect it

Purchases

When you purchase an access key we store the following information:

  • Name – to identify customers when addressing support queries
  • Email Address – to send an invoice containing your access key and to notify users of unforeseen changes to the event
  • Country of Purchase – for analytical purposes
  • Total Cost – for accounting purposes

Donations

When you a donation we store the following information:

  • Name – to identify customers when addressing support queries
  • Email Address – to send an invoice to show proof of donation
  • Country of Purchase – for analytical purposes
  • Donation Amount – for accounting purposes

Streaming

When viewing a livestream, we store your IP address to prevent multiple devices from using the same access key. We also store estimated watch times and play button clicks to help determine the validity of any refund requests.

Account

Accounts store the user’s email address and password for login security.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Form

The contact form will store any data you enter in an email which will be sent to our support email. We do not use any of the information for marketing purposes.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information. Login cookies last for two days, and screen options cookies last for a year. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Transactional data such as your name, credit/debit card information and contact information may be processed and stored by PayPal when making a purchase.

Your name and email address is stored on our Mailchimp newsletter list if consent is provided.

PayPal’s privacy policy
Mailchimp’s privacy policy

How long we retain your data

Customer purchase records are retained for ten years. Information attached to the access key is retained indefinitely to allow users to replay a livestream or video where available. This information can be changed upon request.

For users that are registered on our website, we store the personal information they provide in their user profile. All users can see or edit their personal information at any time (except they cannot change their username). Users can contact us to have their information removed. Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have made a purchase, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Children’s Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Contact information

If you have any privacy-specific concerns, you can use our contact form to get in touch.

Additional information

How we protect your data

The following data is encrypted:

  • IP Addresses
  • Access Keys
  • Account Passwords
  • Account Bank Details

We use SSL/HTTPS to encrypt user communications with our servers to prevent information from being captured by third parties without authorization.

Purchases rely on the customer’s email account for securely presenting their access keys and confirming requests to change payment details. Accounts also rely on email accounts for confirming changes to sensitive account details.

What data breach procedures we have in place

In the case of a data breach, our system administrators will immediately alert all potentially affected users and attempt to reset account passwords and access keys if needed. We encrypt as much sensitive data as practical to ensure the potential damage from a data breach is minimised.

What third parties we receive data from

Upon purchase we collect the customer’s email address and country of purchase from PayPal to process their purchase. If the customer consents to subscribing to a newsletter, we also collect their name to add to our Mailchimp audience.

What automated decision making and/or profiling we do with user data

To prevent two devices from watching a livestream with the same key, we collect the user’s IP address for access validation.